You can return the product you received to our address to get a refund or an exchange whichever option you prefer. Refund are being processed within 30 days after the product has arrived back us. Before sending the product back to us please always drop us a line at firstname.lastname@example.org
CUSTOM ORDERS: The only expectations are the custom made products, so if the product was especially created for you for example it contains names or special quotes. we cannot grant you a refund or exchange. If ordered a custom product you can only cancel your order within 24 hours after placing the order.
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If the goods have arrived damaged please send us an email including some pictures of the damaged products to email@example.com. In such cases we always send a replacement product and you don't have to send us back the damaged goods.
If your order hasn't arrived in the suggested timeframe please send us an email with your order number to firstname.lastname@example.org. Also please double check your shipping address.